Customer Promise
Buy With Total Confidence
Every Cole Mateo Co piece is backed by insured freight delivery, a 30-day return guarantee, and a commitment to craftsmanship we stand behind unconditionally.
US Shipping
White-glove add-on
30-Day Returns
Fair & transparent
1-Year Warranty
Against defects
4.9 / 5 Rating
1,200+ reviews
Shipping Policy
Delivered With Care
Every order ships fully insured with standard freight delivery included. White-glove service — in-home placement, assembly, and packaging removal — is available as an add-on at checkout for those who want the full experience.
White-glove delivery available as an add-on service
In-stock items arrive 5–10 business days after dispatch
Fully insured in transit, damage replaced free
Continental US included • White-glove available as add-on
Frequently Asked Questions
In-stock items ship within 2–4 business days and arrive 5–10 business days after dispatch. You'll receive an order confirmation within 48 hours, followed by tracking and delivery scheduling once your piece ships.
Yes. White-glove delivery is available as an add-on service within the continental United States. Our delivery team will schedule a window, carry the piece into your room, place it exactly where you'd like, remove all packaging, and assemble if needed. Standard freight delivery is included with every order; simply add white-glove at checkout if you'd like the full service.
Standard freight delivery is included on all furniture orders within the continental US. White-glove delivery is available as an add-on at checkout. Alaska, Hawaii, and international shipments are quoted individually — contact us with your address for a rate.
Absolutely. You'll receive a confirmation email immediately, and all orders are trackable in the Shop app. You can also email us at any point for a status update.
We currently ship within the United States only. For special inquiries, please reach out and we'll do our best to accommodate.
Still have questions?
We're here to help
Our concierge team responds to every inquiry within one business day. Reach out anytime — we genuinely enjoy helping you find the right piece.